Terms of service.

TERMS OF USE AGREEMENT

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Slaughter FX indicates acceptance of these terms and conditions. 

These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Slaughter FX.

Slaughter FX reserves the right to make changes to this site and these terms and conditions at any time.

By ordering or registering on Slaughter FX you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at sales@slaughterfx.com.au and we will remove you from marketing communications.

 ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Slaughter FX reserves the right at any time after receipt of your order to accept or decline your order for any reason.  

Slaughter FX reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

 LIABILITY

Slaughter FX is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

 DELIVERY

We Ship Worldwide

Before you purchase any custom made props or if your international delivery, please email SLFX with your postal address for an accurate shipping quote. The shipping calculator has been known to get quotes incorrect through sendle, so please email Slaughter FX to be quoted the correct shipping rates to your town/country.

Slaughter FX will make sure all your products are well packed and secure, ready for shipping but we do not accept any responsibility for any damage to your item during shipping once the item leaves our studio. If you would like insurance on an item please notify SLFX when placing the order. Please also know that Australia Post does not issue insurance on postage.

The delivery times provided by Slaughter FX are estimates only.  Slaughter FX will not be held accountable for late deliveries or loss or damage relating to late deliveries.

 In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Slaughter FX cannot be held responsible for incorrectly entered delivery addresses.

 ACCEPTANCE OF THE GOODS

The buyer is responsible for inspecting the goods for fault and notifying us within five working days of receiving the goods should there be a fault.

 CHANGE OF ADDRESS

Slaughter FX cannot be held responsible for an incorrect address being entered on your order. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact sales@slaughterfx.com.au  immediately.

We will attempt to update any incorrect order details, however, due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.

  PRICING

 Prices are subject to change without notice. All credit cards are charged in Australian Dollars.

All custom props are Original One of a Kind props/builds so no two are ever the same price.

All custom builds are 50% deposit of the total purchase price up front and the remained 50% paid before shipping or collection.

Although we build well known horror villain tables etc we will never 100% copy or build an item to be identical to the studio or film prop/costume. All Slaughter FX builds are our interpretation of the villain and are not meant to be an exact replica. So please do not ask as weill will not build or attempt to build exact replicas of your favourite horror characters. 

 REFUNDS & RETURNS

All sales are final, so please chose carefully when you select a product from Slaughter FX Online Store as refunds (Unless faulty item) will NOT be given.

If a return is accepted all returns must be in original condition and must not have been worn, altered or washed.  All tags and packaging must remain in place. We suggest that all items should be tried on as soon as they are received to ensure you are able to return items within our returns timeframe of 14 days.

If a return is accepted, please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

 We recommend sending returns via registered post as we do not accept responsibility for lost items.

 * We do not refund shipping charges.  Exchanges will be resent at your cost.

 - Refunds and returns are not available on free promotional items or sale items.

 - Refunds and returns are not available on custom made props, once you have ordered the prop you own the prop

 - Sale items can only be refunded in cases where the product is faulty or the incorrect item is received.

 RETURNS PROCESS

 If you are not satisfied with your online purchase you may return items within 14 days of the purchase date. Please follow the simple steps below:

Contact our Customer Service at sales@slaughterfx.com.au and we will respond with the process for returns.

For security and peace of mind, we strongly suggest using insured registered post as we are not liable for lost return parcels. Please allow up to 7 business days for us to receive your merchandise.

Once received in our warehouse, we will inspect and process the goods within 48 hours to ensure you receive your refund as quickly as possible. We endeavour to process refunds as soon as they are approved but please allow five working days for returns to be processed. To keep you informed, we will email you confirmation of your refund, and how it is being processed to your original form of payment.

OOAK (One of a kind) or Custom-made products have a strict NO RETURNS OR EXCHANGES policy. 

 EXCHANGES

We're currently unable to process exchanges through our online store. To avoid disappointment, we recommend placing a new order for the item you would like to purchase, and returning your existing merchandise for a full refund (excluding shipping charges) to our online warehouse using the process above. Returns must be in original condition and must not have been worn, altered or washed.  All tags and packaging must remain in place.

OOAK (One of a kind) or Custom-made products have a strict NO RETURNS OR EXCHANGES policy. 

 If you have any further questions about exchanges, contact our Customer Service at sales@slaughterfx.com.au